At StormToStudio, we sell digital downloadable artwork. Because all products are delivered instantly after purchase, we cannot accept returns or issue refunds except in specific limited situations. Please read this Refund Policy carefully before completing your purchase.
Digital Product Nature
All products sold through StormToStudio are digital files, not physical goods.
Once you complete a purchase, your files become immediately accessible for download.
Because digital files cannot be “returned,” we cannot reverse access once granted.
For this reason, all digital sales are final.
No Refunds for Digital Downloads
Due to the instant, non-reversible nature of digital delivery:
- We do not offer refunds.
- We do not offer exchanges.
- We do not offer cancellations after purchase.
- We do not issue refunds due to incompatible software, accidental purchases, or change of mind.
Please confirm file requirements and compatibility before buying.
Situations Where a Refund May Be Granted
Although digital products are not refundable, we will assist you in specific circumstances such as:
- Duplicate purchases made accidentally
- Incorrect files provided
- File corruption that prevents you from opening the product
- Missing download links caused by a system error
If any of these issues occur, email us at [email protected] with your order details.
We will either:
- Replace the file
- Re-send the correct download
- Or provide a resolution case-by-case
StormToStudio reserves the right to determine eligibility.
Download Problems & File Access
If you experience trouble downloading your files, please contact us immediately.
We will resend the files or assist with troubleshooting.
Buyers are responsible for saving and backing up their purchased files.
If downloads expire over time, we will restore access when possible.
Compatibility Responsibility
Customers are responsible for ensuring that:
- Their device supports PNG or ZIP files
- Their software can unzip or open the product
- Their printer or POD platform accepts the file type
StormToStudio is not responsible for:
- Software issues
- Printing errors
- Color differences
- User inability to operate graphic design programs
Please confirm compatibility before making a purchase.
Fraud Protection
To prevent fraud, we track:
- Download IP addresses
- Number of download attempts
- Order details
Chargebacks or unauthorized disputes submitted to PayPal or Stripe will be contested with full proof of digital delivery.
Contact Us for Help
If you have any issues with your order, please reach out:
StormToStudio
📧 Email: [email protected]
We are always happy to help replace files, restore access, or fix any technical problems.
Thank you for supporting StormToStudio and for understanding our digital product policy.
Last Updated: [November 25, 2025]
Website: StormToStudio.com
Contact Email: [email protected]